The following is a brief overview of the sales terms and conditions for customers of 123DV.com

• All Returns and exchanges must be made within 30 days of the original invoice date. No refunds or exchanges will be accepted after 30 days.
• There is a restocking fee of fifteen percent on returns of open packages.
• All returns require an RMA number.
• The customer is responsible for all shipping charges and restocking fee on all returns.
• All returned products must be 100% complete, and must include the original packaging material, manuals, blank warranty cards, all original equipment, components, cables, documents, and other accessories provided by the manufacturer. It all must be returned with your item in order to process your RMA.
• Missing items will incur further charges and less of a refund.
• Opened software, DVD movies and Audio CD's may ONLY be exchanged for the exact same item and may NOT be returned for refund.